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What must be done when a client shows signs of a scalp condition or infection?

  1. Immediately cancel the appointment

  2. Proceed with the haircut as planned

  3. Wash your hands and use an efficient disinfectant

  4. Refer them to a skin specialist

The correct answer is: Wash your hands and use an efficient disinfectant

When a client shows signs of a scalp condition or infection, it is important to address the issue in a timely and professional manner. Canceling the appointment may be unnecessary and could potentially offend the client, as well as create an inconvenience for both parties. Continuing with the planned haircut without addressing the issue could also lead to further complications and potentially spread the infection. Referring them to a skin specialist may be a viable solution, but it is not necessary unless the condition appears to be serious. The most appropriate response in this situation would be to thoroughly wash your hands and use an efficient disinfectant before proceeding with the service. This will not only ensure the client's safety but also prevent the spread of any potential infections to other clients or coworkers.